Your Full Terms & Conditions – please read!

Returns & Refund FAQs

FAQ: How do I return for refund or exchange an item?

Returns for a full refund, or an exchange are accepted within 14 days from the day you received your goods. If it is beyond 14 days since you received your goods we cannot accept returns for a refund or exchange.

Here is our current return and refund process:

  1. Please ship the items to our address (see below) in London, UK.
  2. Submit us an email request here: support@kickactive.com and send us return proof in the form of the tracking number for the postage back to our store.
  3. Once the items have been received back to us we will process a full refund, or order an exchange item within the next 10 days (usually much sooner).

Note: If the product(s) do not get back to store or are deemed “lost”, then we will not, in any way, offer a refund, or exchange the goods. This is why you are strongly advised to take out a proof of postage tracking number when sending back to store.

FAQ. Who pays for the postage of goods back to your store?

–> We refund you fully for UK and EU postages + tracking back to our London warehouse, as long as you show us proof of postage receipt + tracking receipt.

–> However, we are sorry, for International orders “outside Europe”, i.e. USA, Canada & Australia, we do not pay the postage fee back to our London store. The buyer from these countries must bear the postage fee. On receipt of the goods, we will of course exchange or give you your full refund.

Returns must be shipped to the following United Kingdom address together with your name and address clearly marked on the back of the parcel:

Box 1358 (KickActive)

Kemp House

152 City Road

London

EC1V 2NX

United Kingdom

Please send us a support request here if you have any further questions on Returns: support@kickactive.com

FAQ: How do I cancel an order if I think I’ve made a mistake?

If you have just ordered a product(s) and you wish to cancel, then please send us an email: support@kickactive.com to see if we can process that request immediately.

We “may” be able to cancel the order asap – but we cannot promise this. If the order is fully processed then you must go through receiving the product and then go through the full Returns process above to recoup your costs.

We have your interest at heart and will do our utmost to cancel it for you – we just cannot promise anything.

For further questions on Returns etc. please contact us: support@kickactive.com

Shipping & Delivery FAQs

We are proud to offer international shipping services that currently operate worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

FAQ. How do you ship packages?

Packages from our global suppliers, as far as possible, will be shipped worldwide by ePacket depending on the weight and size of the product. All other countries will take the fastest alternative carriers and should still arrive around our estimated delivery times.

FAQ. Is Free Shipping worldwide?

Yes. We provide free shipping to United States of America, Canada, Europe including UK (the main EU states), as well as Australia and Switzerland. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries and can’t buy our products (at least for now), do contact us for help!

FAQ. What about my country customs fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

FAQ. How long does my shipping take?

When you order on our site, it then takes between 1-7 days to “process” your order: get it picked, packed and ready to ship. This is the processing time. You will receive a tracking code via email from us within this first 1-7 days to let you know your order has been shipped.

Estimated shipping times are as follows:

LOCATION *ESTIMATED SHIPPING TIME
United States 20-25 days
Canada, Europe 20-25 days
Australia, New Zealand 20-25 days
Mexico, Central America, South America 25-30  days

*** add 7-10 days *** to the above estimated shipping time for all orders in December.

FAQ. Will my Christmas orders arrive before 25th December?

We are not held responsible for items that do not arrive before personal deadlines.

FAQ. Where is my stuff? It’s been more than 45 days…

If your product does not arrive before 45 days from the date it was ordered, i.e. 1-5 days for processing and 40 days shipping time, and we’ve looked into the case with no answer from our warehouses, then you are entitled to a no quibble full refund of the goods. Please contact us a request via: support@kickactive.com

FAQ. Do you provide tracking information?

Yes, as mentioned above, we ensure that every customer gets a tracking code, so you can track your orders with peace of mind.

As mentioned above, your tracking code is sent to you as soon as your order is processed. This takes between 1-7 days.

If you hear nothing from us after 7 days, please contact us: support@kickactive.com and we’ll update you on your order status. It may be we’ve sent the email, but you’ve not checked your email or it is in your spam folder :).

Sometimes though, it’s because we are awaiting another product of yours to process and it’s taking time.

No matter what, we are watching our database – if we start to see a delay in your order, we are likely to contact you immediately about it.

We never abandon your order, as said, we are tracking every customer order the best we can and making sure each parcel is delivered. We want to offer the best service and that you get the products you ordered with the least hassle and delay possible.

FAQ. My tracking says “no information available at the moment”?

For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. This is normal, so don’t worry. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Again, we are also watching for you. If we see your product still not dispatching for shipment or stuck at port, we will look into it, then contact you if there is going to be a delay.

FAQ. Will my items be sent in one package?

For logistical reasons, items in the same purchase are likely to be sent in separate packages. This means your packages may arrive on different days. 

If you have any other shipping and delivery questions, please contact us and we will clarify any queries for you.

Thanks for reading!

Team KickActive

Your Payment Information:

For all online payments we use PayPal secure payments. This means we do NOT hold any of your credit card or other card details on our servers, or on our website whatsoever. This means we can securely process your payments with PayPal, even if you use a credit or debit card.

We also have invested in making sure your transaction purchases are secure.

We are Certified Secure with an SSL by VeriSign and GoDaddy. These security companies encrypts our data and checks it, so you and our store can transmit data safely and securely when transmitting across the internet.

By using PayPal you are also well protected as a buyer. This is why we choose to use PayPal.  We will always return your money if needed simply and easily via PayPal, or by the card you used for the transaction.

If you have any questions regarding your payments or orders, please email us support@kickactive.com

We are here to help you.

Product Disclaimer

KickActive Sports Store sells general sports merchandise that are safe to use for ages 16 and above.

When you order and purchase any merchandise from KickActive Sports Store, you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned in your state, county, and/or city of residence.

By offering merchandise for sale, KickActive Sports Store does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. CHECK YOUR LOCAL LAWS!

When you purchase merchandise from KickActive Sports Store, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, safety rules, and good common sense. You further agree that you will take such steps as may be reasonably necessary or required by applicable law to keep any merchandise out of the hands of minors and untrained and/ or immature individuals.

When you purchase merchandise from KickActive Sports Store, you agree to assume all risks related to and/or arising from your ownership and use of the merchandise and agree to indemnify and hold KickActive Sports Store harmless from any and all claims brought by any person or entity against KickActive Sports Store related to and/or arising from your ownership and/or use of the merchandise.

KickActive Sports Store does its best to accurately represent the merchandise, through photo, price and copy. Occasionally we make mistakes. If such a mistake should occur, your order will be corrected as the facts may dictate.

Thank you for your understanding.

UK VAT and TAX:

VAT is already included into the price. For example, a jersey costing £20, will have the 20% VAT added into the price.

We pay yearly taxes to HMRC, up to date filings and legal obligations to Companies House under the company name: SlimActive Life Ltd. This is our parent company which owns KickActive Sports Store, as well as other stores across the web.

UK company registered number: 09269521

Company Information:

Name of our store brand: KickActive Sports Store

What do you sell: we sell general sports and outdoor merchandise sourced from around the world.

Where do you ship? We ship worldwide to a global audience.

Our physical mailing address for returns:

Box 1358 KickActive Sports Store
Kemp House,
City Road,
London,
EC1V 2NX
United Kingdom

Contact email: support@kickactive.com

Privacy & Cookies Policy – KickActive.com

(Last Updated: April 14th, 2017)

KickActive is serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy and cookies usage, and how they may pertain to you as a user of our website.

“You” or “Your” means you as a participant in or as a user of the KickActive.com website. “We” or “Our” or “Us” means KickActive Sports Store. “Our site” means KickActive.com

All information transmitted, printed or otherwise submitted to KickActive.com via this website shall be deemed to be the property of KickActive.com and KickActive Sports Store shall be free to use such information for any lawful purpose as detailed herein.

This site can contain links to other sites and we are not responsible for the privacy practices or the content of such sites.

We reserve the right to release such information to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with the law.

Section 1: Collected Information

We automatically collect and/or track the following via cookies, forms and analytics on our site:

  1. Web page http headers (home server domain names, IP address, type of client computer, and type of Web browser); via cookies;
  2. information knowingly provided by you through on-line forms, registration forms, surveys, and/or other entries, such as email addresses, personal, financial or demographic information;
  3. information, user specific or aggregate, on what pages our visitors access; and
  4. E-mail addresses of visitors that communicate with KickActive.com via e-mail.

Section 2: Use of Data Collected

We use your personal, demographic and profile data to enhance your experience at our site via cookies and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes. Information collected by us may be added to our databases and used for e-mail marketing regarding: site updates, new products and services, upcoming events, and/or status of orders placed online.

Section 3: Disclosure of Data to Third Parties

If you choose to provide personal information, it will be used for the following purposes:

  1. considering you for a KickActive.com product;
  2. as required by law; and
  3. for marketing products and services which we determine, in our sole judgment, that you might find of interest. We reserve the right to share, rent, sell, or otherwise disclose data we collect to third parties. Any third party we share, rent, sell, or otherwise disclose data to will be prescreened by us, determined by us to be reputable, and will use the personal data for marketing products and services which we determine, in our sole judgment, that you might find of interest.

Section 4: Your Opt-Out Rights

You may opt-out of receiving communications from us and/or our partners by not submitting your information. We also allow you to remove your information from our marketing lists. If you remove your information from our marketing lists it will no longer be used by us to send promotional correspondence to you. You can remove your information from our marketing lists by clicking on the “Unsubscribe” link at the bottom of every email we send you, or by sending your request, in writing, via email to: support@kickactive.com

Section 5: We Do Not Intend to Collect Data from Children

The information and services provided to us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside KickActive.com. No part of KickActive.com’s web site is structured to attract anyone under the age of 18.

Section 6: Our Right to Contact You

We reserve the right to contact you regarding your account status and changes to subscriber agreements, privacy policy, or any other policies or agreements relevant to you.

Section 7: Our Right to Change

We reserve the right to change this policy at any time by notifying you of the existence and location of the new or revised privacy policy or by posting the changes online at our site.

Section 8: Our Contact Information

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via email sent to: support@kickactive.com

Section 9:  Anti Spam Policy. Can-Spam Act Compliance

KickActive.com is dedicated to ensuring compliance with the ‘Can-Spam Act’, which took effect January 1, 2004. You may receive email from KickActive in the following circumstances:

  1. Acknowledging your application has been received and requesting additional action
  2. Requests for additional information to support your current application
  3. Response to your inquiries regarding the status of your transactional requests
  4. Thanking you for your valued business
  5. Advertisements for our products, services, changes in services, new product availability
  6. Advertisements for third party products and services where we have determined that such product or service may be of interest to our customers

To ensure compliance with the Can-Spam Act, KickActive.com has implemented the following guidelines for email delivery:

  1. All emails sent to you by KickActive Sports Store will clearly identify KickActive as the sender. FROM / SENDER: someone@kickactive.com  (NOTE: The actual sender will alter from department to department, but all from addresses will end with @kickactive.com ).
  2. The Subject Line of any email you receive will always accurately describe the subject matter of the email.
  3. Any email from KickActive Sports Store will include the ability to unsubscribe from future email messages.
  4. Unsubscribing will ensure the customer is removed from ALL lists at KickActive; this excludes customer service emails regarding the processing and status of a current product.
  5. All emails sent to you directly by KickActive.com include valid postal address information in the footer.
  6. All third party marketing partners are required to comply with the Can-Spam Act.
  7. Emails sent to you directly by KickActive.com will include an email address and physical address where you can send suggestions, complaints or other correspondence.

Section 10: Information for ISPs

Web site: KickActive.com

Email Address: support@kickactive.com

KickActive understands consumers’ concerns over the use of their personal information. We hope this information will relieve any concerns your company may have regarding our email policies. KickActive and its affiliated sites use only an “opt-in or opt out” method of obtaining customer information, and it is not our policy or desire to send unsolicited email. We obtain email addresses and personal information from third parties that follow the same set of policies. KickActive email messages sent always include information about the origin of the emails and instructions on how recipients can unsubscribe from receiving future email messages.

From time to time, KickActive will enter into an arrangement with a third party website to allow individuals to opt into our marketing program on those third party websites. In each case the third party websites have represented and warranted to us, among other things,

  1. that the data was collected voluntarily from individuals on website registrations and co-registrations,
  2. that the sellers have a right, under any applicable privacy statements, to transfer the data to us, and
  3. that KickActive Sports Store has the right to send marketing offers to the individuals.

We hope this information satisfies any questions or concerns you may have regarding the email practices of KickActive Sports Store. If you have additional questions or wish to discuss this matter further, please contact us at: support@kickactive.com